Frequently Asked Questions

Check-in time is from 2:00 PM, and check-out is at 12:00 noon. Early check-in or late check-out may be arranged depending on room availability.

We're nestled in the mountains above Puerto Galera, Oriental Mindoro — just 20 minutes from the town proper. The resort overlooks the ocean and offers one of the most stunning views on the island. For more specific instructions, please visit our Location page.

From Batangas Port, take a ferry to Puerto Galera. Once you arrive, we can help arrange transportation from Balatero Port directly to the resort. The road is accessible by car, tricycle, or motorcycle. For more specific instructions, please visit our Location page.

Yes. Please get in touch with us for transportation rates and options for your group.

Yes, we provide free on-site parking for all guests.

Yes, complimentary Wi-Fi is available throughout the resort, including guest rooms, and the restaurant.

Yes, we allow small pets, subject to the resort's policies. Please get in touch with us for more details.

Absolutely! Families are welcome, and we have activities and open spaces suitable for all ages.

We collect a refundable incidental hold of ₱3,000 at check-in (cash or card pre-auth). This is released at checkout if no incidentals are charged.

Yes, we do. Please contact us to receive the updated package information.

Our green fees are ₱1,400 for 9 holes, and ₱2,000 for 18 holes, exclusive of caddy fees and tips. For more golf rates information, please refer here.

Our golf course is open daily from 7:00 AM to 5:30 PM (weather permitting).

No membership is required. Walk-ins and day guests are welcome.

You can book your tee time at the clubhouse reception or by calling us directly. Advance booking is recommended, especially on weekends and holidays. Book a tee time here.

Yes! We offer one-on-one coaching and golf clinics suitable for all ages and skill levels. Whether you're new to the game or looking to improve, our instructors can help.

Yes, rental clubs, golf carts, and caddies are available.

We recommend collared shirts and proper golf attire. Soft spikes or golf shoes are required on the course.

Yes, we welcome corporate events, charity tournaments, and friendly competitions. Our team can assist with packages, catering, and logistics.

Yes! Our golf simulator lets guests practice their swing or enjoy a fun indoor session, rain or shine.

Yes! Our restaurant serves local and international favorites, with open-air seating and breathtaking views of Puerto Galera.

Yes, our bar offers a selection of beers, wines, and signature cocktails — perfect for post-golf relaxation or sunset viewing.

We do our best to accommodate dietary restrictions with advance notice. Please inform our staff before your visit or when placing your order.

Our restaurant has a billiards table that our guests can use. Aside from golf, guests can enjoy scenic walks, sunset viewing, and day trips to Puerto Galera's beaches and dive spots. We are happy to arrange activities for you during your stay. We can also arrange an in-room massage session for you upon request.

Check-in begins at 2:00 PM, and check-out is at 12:00 noon. Early check-in and late check-out requests can be accommodated depending on room availability.

All guest rooms are non-smoking. Smoking is permitted only in designated outdoor areas.

Yes, we allow small pets, subject to the resort's policies. Please get in touch with us for more details.

Each room is designed for 2 persons. Additional persons may be accommodated with an extra charge, subject to availability of extra beds.

Visitors are welcome but must register at the reception. For safety and privacy reasons, only registered guests are allowed to stay overnight.

Yes, daily housekeeping service is included. If you prefer privacy, you may request "Do Not Disturb" and our staff will respect your space.

Yes, to ensure everyone's comfort, quiet hours are observed from 10:00 PM to 7:00 AM.

Light snacks are fine, but we kindly request that guests refrain from bringing in heavy meals or cooking appliances. Our restaurant and bar are available for full dining options.

Any loss or damage to resort property may incur charges. We encourage guests to inform our staff immediately if something is accidentally broken so we can assist promptly.

The resort gate remains open for registered guests. However, we recommend returning before midnight for safety, as the mountain road can be dark after hours.

Absolutely! We'd love to make your stay more memorable. Let us know in advance, and we can help arrange decorations, cakes, or a private dinner with a view.

Yes, our panoramic mountain setting makes Ponderosa an ideal venue for weddings, parties, and corporate events.

We have flexible indoor and outdoor spaces that can be arranged for meetings, private gatherings, or team-building activities.

You may reach out to us at [email protected].