Last updated: October 19, 2025

This Privacy Policy describes how Ponderosa Resort Puerto Galera (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a booking on www.ponderosaresort.ph.

When you visit our site, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details provided during the booking process.
  
  

• Booking Details: Dates, services reserved, and any preferences or requests you specify.
  
  

• Device Information: IP address, browser type, time zone, and cookies that help us improve our website.
  

• Usage Data: Pages you view, links you click, and how you interact with our site.

We use the information we collect to:

• Process and confirm your bookings.
  
  

• Communicate with you regarding your reservation.
  
  

• Provide customer support and respond to inquiries.
  
  

• Improve our website, services, and user experience.
  
  

• Send updates, promotions, or marketing (only if you’ve opted in).
  
  

• Comply with legal obligations.

We do not sell your personal information. We may share your data with:

• Service providers: Payment processors, booking management systems, or email providers who help us deliver our services.
  
  

• Legal authorities: When required by law, regulation, or legal process.
  
  

• Business transfers: In the event of a merger, acquisition, or sale of assets.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies in your browser settings, but some features may not work properly.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
  
  

• Request corrections or updates to your information.
  
  

• Request deletion of your data, subject to legal requirements.
  
  

• Opt out of marketing communications at any time.
  
  

To exercise these rights, please contact us using the details below.

Our site may include links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

For more information about our privacy practices, or if you have questions, please contact us at:
Email: [email protected]
Phone: 0927-835-0486